Call us: +27 83 473 5365 | Email: hi@dqInteriors.co.za

Terms and Conditions

TERMS & CONDITIONS   OVERVIEW This website is operated by DQ Interiors (Pty) Ltd t/a DQ Interiors. DQ Interiors offers this website, including all information, tools and services available from this site to you, the user, on condition of your acceptance of all terms, conditions, policies and notices stated herein. By visiting our site and/or purchasing our product/(s) you engage in our service and agree to be bound by our terms and conditions as set out herein, including those additional terms and conditions and policies referenced herein and available by hyperlink. Our terms and conditions are applicable to all users of this site, including, without limitation, those users who are browsers, vendors, customers, merchants, and /or contributors of content. Please read these Terms and Conditions with care prior to accessing or using our website. By using or accessing any part of this site, you agree to be bound by these Terms and Conditions. Should you not agree to all the Terms and Conditions to this agreement, then you may not access the website or use any services. Should you consider these Terms, acceptance of any offer is expressly limited to these Terms and Conditions. Any new features or tools which are from time to time added to the current store shall also be subject to the Terms and Conditions. You may review the latest version of our Terms and Conditions at any time on this page. We reserve the right to update, amend or replace any part of these Terms and Conditions by posting updates or amendments to our website. It is your responsibility to look out for changes. Your continued use of or access to the website following the positing of any new additions or amendments constitutes the acceptance of those changes.  
  1. DEFINITIONS
  In these terms and conditions unless the context indicates the contrary:  
  •        “Age of majority” means 18 years of age or older.
  •        “We” / “Us” means the DQ Interiors (Pty) Ltd.
  •        “Payment Terms” means that payment must reflect in our bank account prior to
collection or delivery.
  • “You”/ “Your” means “the Purchaser”
   
  1. GENERAL CONDITIONS
  2.1         We reserve the right to refuse service to anyone for any reason at any point in time. 2.2         In utilising our services, you understand that your content (to the exclusion of your credit card information), may be transferred and involve:
  1. Transmission over various networks; and
  2. Changes to conform and adapt to technical requirements of connecting networks and devices.
2.3         Credit card information is always encrypted during transfer over networks. 2.4         You agree not to reproduce, duplicate, copy, sell, re-sell or exploit any portion of the service. Use of the service, or access to the service, or access to the service or any contact on the website through which the service is provided, without the express written permission by us. 2.5         The headings used in this agreement are included for convenience only and will not limit or otherwise affect the Terms and Conditions nor their interpretation.
  1. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
 
  •        The items on this site are provided for general information purposes only.
  •        This site may contain certain historical information. Historical information,
necessarily, is not current and is provided and may be provided for your reference only.
  •        We reserve the right to modify the contents of this site at any time, without any
obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.  
  1. MODIFICATIONS TO SERVICE AND PRICING
 
  •        Pricing is valid for website purchases only.
  •        Prices for our products are subject to change without notice.
  •        We reserve the right, at any time, to modify or discontinue a service (or any part
thereof) without notice.
  •        We shall not be liable to you or any third party for any modification, price change,
suspension or discontinuation of services.    
  1. OUR PRODUCTS OR SERVICES
 
  •        Certain products or services may be available exclusively online through the website.
These products will often have limited quantities and are subject to return or exchange in terms of Return Policy.
  •        We reserve the right but are not obligated to limit the sales of our products or services
to any person, area or geographic region. We may further exercise this right on a case- by-case basis.
  •        We reserve the right to limit the quantities of any products or services that we offer.
  •        We may, in our sole discretion limit or cancel quantities purchased, per person, per
household or per order. These restrictions may include orders placed by or under the   same customer account, the same credit card, and/ or orders that use the same billing or shipping address/ phone number provided at the time the order was made.
  •        We reserve the right to limit or prohibit orders that, in our sole discretion, appear to
be placed by resellers or distributors.
  •        We have made every effort to display as accurately as possible the colours and images
of our products that appear on our online store. We cannot guarantee that your computer monitor’s display or any colour will be accurate.
  •        Any offer for any product or service made on this site is void where prohibited.
  •        We do not warrant that the quality of any products, services, information or other
material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.  
  1. ACCURACY OF BILLING INFORMATION
 
  •        You agree that in using our website and online store, you will provide current,
complete and accurate purchase and account information for all purchases made at our store.
  •        You agree to promptly update your account and other information, including but not
limited to your e-mail address, and credit card details so that we can complete your transaction and contact you as needed.  
  1. PAYMENT
 
  •        Payment for any purchases may be made by electronic funds transfer, direct deposit
or credit card.
  •        Payment of the exact amount stipulated on the invoice must be paid at all times.
  •        For certain purchases, a deposit may be required. The amount for the deposit will be
determined and communicated in writing.
  •        As our stock levels and those of our suppliers vary by the hour, there might be items
that are out of stock by the time we receive payment in our bank account. Should this happen, we may contact you to either refund your payment or retain the credit in your account for future stock of that item.
  •        Quotations are only valid for a period of 24hours pending payment into our bank
account. Thereafter, they will be cancelled without any further notice to you.  
  1. ADDRESSES
 
  •        Your delivery address will be the place at which any purchases will be delivered.
  •        Your postal address will be the address at which any written correspondence can be
posted.
  •        Your e-mail address will be the address we will use for any digital correspondence.
  •        Should you wish to amend any of the above addresses, it will be your duty to ensure
that we are timeously informed in writing. 8.5         Your delivery address will be deemed to be your chosen domicilium citandi et executandi where all legal notices may be served should a legal dispute arise.  
  1. DELIVERY CHARGES  
 
  •        Courier delivery charges may increase from time to time.
  •        Delivery charges in respect of our furniture items are calculated in accordance with
the distance to be travelled to the delivery address. 9.3         Deliveries outside of South Africa are to be arranged by you for your account.  
  1. GOODS TO BE RETURNED FOR CREDIT/ CLAIMS
 
  • Please note that the colour on pictures may differ to actual product due to camera
and lighting quality. No returns, refunds or exchanges will be allowed in this regard. 10.1       Any claims (short received, wrong product, damaged or faulty etc must be submitted in writing within 7 days of receipt of goods. The claims must be e-mailed to hi@dqinteriors.co.za.
  • Where goods are returned due to a damaged or defective nature, a picture of the
damaged product must be attached to the e-mail advising of such damage or defect before dispatch of the goods back to DQ Interiors.
  • The customer will be liable for all costs associated with returning goods to the nearest
Postnet, alternatively to DQ Interiors, as directed by us.
  • Where goods are returned due to breakage in transit, DQ Interiors will replace the
goods and return the replacement item to the client.  
  1. OPTIONAL TOOLS AND THIRD-PARTY LINKS
 
  • We may, from time to time, provide you with access to third-party tools over which
we neither monitor nor have any control or input over.
  • By entering our website, you agree and acknowledge that we provide access to such
tools “as is” without any warranties, representations, or conditions of any kind and without any endorsement. We shall therefore have no liability whatsoever arising from or relating to your use of optional third- party tools.
  • Any use by you of optional tools or third- party links offered at this site is entirely at
your own risk and discretion and you should ensure that you are familiar with and approve the terms on which the tools are approved by the relevant third-party provider/(s).
  • We may also, in the future, offer new services and / or features through the website
(including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.
  • Certain content, products, and services available may include third-party materials.
  • Third-party links on this site may direct you to third-party websites that are not
affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third- party materials or websites or for any other materials, products, or services of third- parties. 11.7       We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please carefully review the third party’s policies and practices and make sure that you understand them before you engage in any transaction, complaints, claims, concerns, or questions regarding third-party products which must be directed to the third-party.    
  1. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
 
  • Should you, at our request send certain specific submissions, or without a request
from us, send creative ideas, suggestions, proposals, plans or other materials,               whether online or by e-mail, by post, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.
  • In publishing such works as mentioned above, we shall be under no obligation:
  • To maintain any comments in confidence.
  • To pay any compensation for any or such comments.
  • To respond to any comments.
 
  • We may, but have no obligation to monitor, edit or remove content that we may, in
our sole discretion, determine to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these terms and conditions.  
  • You agree that comments made by you will not violate the rights of any third party,
including copyright, trademark, privacy, personality or other personal or proprietary right. You further confirm that your comments will not contain otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website.
  • You may not use a false e-mail address, pretend to someone other than yourself or
otherwise mislead us or third parties as to the origin of any comments.
  • You are solely responsible for any comments you may make or their accuracy.
  • We take no responsibility and assume no liability for any comments posted by you or
any third party.    
  1. ERRORS, INACCURACIES AND OMMISSIONS
 
  • From time to time, there may be information on our site that may contain
typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. 13.2       We reserve the right to correct any errors, inaccuracies, or omissions, to change or update information or cancel orders if any information in the shop or any related website is inaccurate any time without prior notice (including after you have submitted your order). 13.3       We do not undertake to update, amend, or clarify information in the Shop or on any related website, including without limitation, pricing information, except as required by law, no specified update or refresh date applied in the shop or any related website should be taken to indicate that all information in the shop or on any related website has been modified or updated.    
  1. PROHIBITED USES
 
  • In addition to other prohibitions as set forth in the Terms of Service, you are
prohibited from using this site or its content:
  1. For any unlawful purpose
  2. To solicit others to act or participate in any unlawful act.
  3. To infringe on or violate our intellectual property or those of others
  4. To harass, defame, slander, abuse, insult, intimidate or discriminate based on gender or preference, sexual orientation, religion, ethnicity, age, national origin, or disability.
  5. To submit misleading or false information.
  6. To upload or transmit viruses or any other type of code that could in any way affect the functionality or operation of the site of shop and any other related websites or the internet.
  7. Collect or track the personal information of others.
  8. To spam. Phish, pharm, pretext, spider, crawl, or scrape.
  9. To interfere with or circumvent the security features of our shop, our website, or any other website that we may be linked to.
  10. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.
 
  1. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
 
  • We do not guarantee, represent, or warrant that your use of our service will be
uninterrupted, timely, secure, or error-free.
  • We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
  • You agree that from time to time we may remove the service for an indefinite period
of time or cancel the service at any time, without notice to you.
  • You expressly agree that your use of, or the inability to use, the service is at your sole
risk. The service and all products and services delivered to you through this platform are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions or merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
  • Under no circumstance shall DQ Interiors, directors, officers, employees,
affiliates, agents, contractors, interns, suppliers, service providers or licensors liable for any loss, injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise arising from your use of any of our services, or for any other claim related in any way to your use of our services or products, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or any product) posted, transmitted, or otherwise made available via the service even if advised of their possibility.  
  1. INDEMNIFICATION
  You agree to indemnify, defend and hold harmless DQ Interiors and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third- party due to or arising out of your breach of our Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.  
  1. SEVERABILITY
  In the event that any provision of these Terms of Service is determined to be unlawful, void and unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.  
  1. TERMINATION
 
  • The obligation and liabilities of the parties incurred prior to the termination date shall
survive the termination of this agreement for all purposes.
  • These Terms and Conditions are effective unless and until terminated by either you
of us.
  • You may terminate these Terms and Conditions at any time by notifying us that you
no longer wish to use out services, or when you cease using our site. 18.4       If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/ or accordingly may deny you access to our services or any part thereof.  
  1. ENTIRE AGREEMENT
 
  • Our failure to exercise or enforce any right or provision of these Terms and Conditions
shall not constitute a waiver of such right or provision.
  • These Terms and Conditions and any policies or operating rules posted by us on this
site or in respect to the Services constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
  • Any ambiguities in the interpretation of the Terms and Conditions shall not be
construed against the drafting party.  
  1. GOVERNING LAW
  These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Republic of South Africa.  
  1. APPLICABILITY OF OUR TERMS AND CONDITIONS
 
  • When purchasing from us, you must have the required legal capacity to enter into and
be bound by the above terms and conditions.
  • By purchasing from us, you are entering into an agreement which is governed by our
terms and conditions and any other applicable legislation law of South Africa.